FAQs
Can I cancel my order?
You are able to cancel your order with no penalty with in 12 Hours! After that 10USD will be charged. You must cancel your order before it ships.
What shipping methods are availbale?
We offer various shipping methods depending on the destination, including standard and express shipping options.
How long will it take to get my package?
North America: 4-9 business days
Europe: 4-9 business days
Australia, New Zealand, and Oceania: 6-11 business days
Asia Pacific: 4-9 business days
Latin America and the Caribbean: 6-10 business days
Please allow us 1 to 4 business days for dispatch and processing.
Do you ship internationally?
Yes, we offer international shipping to customers worldwide.
Is buying on-line safe?
Yes, buying online is generally safe. However, it's important to take necessary precautions such as shopping from reputable websites and using secure payment methods.
What if my painting arrives damaged?
In the unlikely event that your painting arrives damaged, please contact us immediately. It is important to keep the original packaging and provide us with photos of the damaged item. We will initiate an investigation and work towards a satisfactory solution, which may include replacing the painting or offering a refund.
Can I return or exchange my painting?
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your painting, please reach out to us within 14 days of delivery. We will guide you through the return & exchange process. Please note that return shipping costs will be the buyer's responsibility unless the return is due to a damaged or incorrect item. Personalized items will be exchanged, no return offered for custom products
Do I need to pay any additional customs fees or import taxes?
Customs fees and import taxes, if applicable, are the buyer's responsibility. Please be aware that additional charges may apply depending on your country's regulations. We recommend checking with your local customs office for specific details on import duties or taxes that may be imposed.
Which countries are eligible for free shipping?
We provide free shipping to major countries around the world. Please contact our support team or refer to our shipping policy for a detailed list of countries eligible for free shipping.
What are the care instructions for my art?
Please ensure that you clean your hands before handling any Art work.
What are my payment options?
Typically, we start working on the painting after receiving full payment at the time of placing the order.
How can I choose the right size for my art?
We recommend marking the wall with adhesive tape and choosing the best size option for you. This way, you can be confident about the future size.
Will the painting come signed with a certificate of authenticity?
Yes, all paintings will be signed by the artists. Usually, we sign the painting at the bottom right corner. Please let us know if you prefer a painting without a signature.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address. Once you double-check if the address given is wrong kindly notify us via email at info@zeinnas.com
If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission
I have a question that wasn't answered, can you please help?
Absolutely! We are here for you! Please send us an email at info@zeinnas.com and we will be happy to assist you in any way we can.
